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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A context menu will open. It offers exhaustive information about all the actions that you can perform on the page in question. Each pop-up window shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a huge array of educational video clips demonstrating how to work with our web hosting Control Panel. They're made for those of you who would like to see how things are getting done instead of only reading articles. In this way, everyone can quickly become familiar with our hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the solution you need, take a glance at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual persons and provides real solutions. We periodically update our FAQ section with new Q&A's in order to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can contact our excellent team of support engineers available 24-7-365 and eager to help you with any problem. Each trouble ticket you open will be responded to in less than one hour (the average response time being about twenty mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 97258

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com